help & shop info
Frequently answered questions on shop policies, shipping, support, order info and returns.
Canada Post is our primary carrier for shipping. The shipping charge is based on packaging materials, the size and weight of the package, as well as the distance the package travels.
Any customs and import taxes are not included in the shipping costs and will be additional. We make every effort to have your orders reach you on time. You may experience delays due to customs.
Orders are available for pick-up in Chestermere at the studio (156 Springmere Way). Please select pick-up when you checkout. We will connect with you when your order is ready for pick-up.
We aim to ship your order out within 4-6 weeks from when the order was placed. Many of our products are made-to-order so timing is based on that. When your order ships or is ready for pick-up, we send you a confirmation email. Be sure to check your junk/spam folder if you don't see it in your inbox.
If you have any questions on your order status contact us at email@example.com
If you received your package and something was missing from your order, don't worry - we'll work with you on a case-by-case basis. Contact us within 7 days of delivery your name, order info and we'll be in touch.
Our standard for the quality in our products is high. However, there are rare moments when products break in shipping or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item, don't worry - we'll work with you to take care of it!
We will replace the part that is damaged, or replace the whole product. If letters fall off during shipping, we will send you wood glue to reattach them if needed.
Please contact us within 7 days of delivery if there is shipping damage and please ship back within 30 days of delivery and we'll be in touch.
Our standard for quality is high. However, there have been rare moments when we do make a mistake on an order. If you happen to receive an incorrect item from us, don't worry - we'll take care of it on a case-by-case basis. Please contact us within 7 days of delivery and please ship back within 30 days of delivery and we'll be in touch!
All of our currently stocked products can be found here in our online store. If you are wondering about a product you have seen before on Instagram, at a market or in store that you are unable to find, you are more than welcome to connect with us. If the product is not available on our website or Etsy shop it more than likely is out of stock or discontinued. Either way please feel free to connect with us to find out!
Not a lot of care needed here! However, our products are intended for indoor use. If you do find the product needs a light dust you can wipe with a wet cloth using no cleaners.
Rustic signs and some products are made from reclaimed wood, therefore each item will be different. Colors, textures, knots and character marks will always be different from piece to piece, but should be close to the images you see online. This means each sign is unique and makes our handmade items one of a kind.
We want you to know we care deeply about our customers satisfaction. As most of our products are made to order and therefore we do not take returns. If you are not satisfied with your piece, please contact us.
Once the product is made, the sale is final and cannot be returned unless damaged or incorrectly made. An approved design (family name signs) is not adjustable after the sign is made.